Moisés Hernández Díaz
Angestellt, On Site Support Specialist, Iron Service Global
Mexico City, Mexiko
Über mich
I'm a computer engineer with extensive experience in technical support Tier 1 and Tier 2, attention to users on site, phone, email and ticket system, structured cabling of voice, video and data, who seeks in a work team a mutual contribution and job growth as a professional.
Werdegang
Berufserfahrung von Moisés Hernández Díaz
Bis heute 9 Monate, seit Okt. 2023
On Site Support Specialist
Iron Service Global
Attention to overdue user requests. Support to users for the request and installation of specialized software. Remote support to home office users. Preparation of computer equipment and telephones for new employees. Replacement of older computers.
6 Jahre und 10 Monate, Jan. 2017 - Okt. 2023
Technical Support Specialist
Universidad politécnica del estado de Morelos
Preparing the new computer equipment and assigning it to end users. Attending users on site, by phone, email and through the ticketing system. Installation and update of general software versions. Purchase of spare parts and components for computers to do a hardware upgrade (RAM memory, HDD, SSD) on desktops and laptops. Responsible for doing users' computers data backups. Register, cancellation, modification and password reset of user emails on Google Suite.
Sprachen
Spanisch
Muttersprache
Englisch
Gut