Nahuel Palet
Angestellt, Application and API Support Engineer, Tiendanube
Villa Giardino, Argentinien
Werdegang
Berufserfahrung von Nahuel Palet
Bis heute 5 Jahre und 11 Monate, seit Juli 2018
Application and API Support Engineer
Tiendanube
Provide 2nd level and 3rd level full remote support. Train new employees. Help new clients to make technical feasibility analysis. Analyse and resolve complex issues, maintaining a high level of customer satisfaction and keeping a customer-centric mindset. Document new procedures and improve documentation of existing ones. Create automation tools that help increase the efficiency and effectiveness of our team and its processes. Application’s log reviews. Issues triaging.
10 Monate, Apr. 2017 - Jan. 2018
Application Support Analyst
Swiss Medical S.A.
Level 1-2 configuration and support analysis. Support, maintenance and implementation of the platform. Resolution of platform incidents. Reporting. Review of logs. Constant communication with providers.
10 Monate, Juli 2016 - Apr. 2017
Web Application Support Analyst
everis Argentina
Level 2 configuration and support analysis. Support, maintenance and implementation of WEB platforms. Resolution of platform incidents. Reporting. Review of logs, SQL, PL / SQL, Shell scripting. Java code review and bug reporting.
8 Jahre und 4 Monate, Apr. 2008 - Juli 2016
Technical Support
Cabal Cooperativa de Servicios Limitada
Level 1 and 2 Support . Documentation for ISO 9001 certification. HelpDesk. Assembly and repair of desktop computers (Install Windows XP OS, 7, 10 and various applications and taking care of hardware issues). Software conflict resolution. Application support for users and users training. Network support (Wiring, connection and configuration on terminals). User management in Active Directory. Server administration.
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Portugiesisch
Gut
Deutsch
Grundlagen