Natania Morrissey

- Managing a team of customer service agents in a multilingual contact centre, working for a total of 3 brands included in the GOLFTV, Eurosport, & Discovery + - Responsible for defining Quality, Process & Training for Social Media for all Discovery brands. - Taking ownership over Social Media quality and SLA’s and ensuring targets are being met daily - Managing client’s Social Media pages for (Facebook, Twitter, Instagram, Trustpilot, App Review)

Expanded customer base in territory through cold contacting and networking Responsible for training new clientele for the Bing Advertising Platform. Developed PPC advertising strategies for all clientele. New employee mentoring and coaching, which included customer service phone, chat, email etiquette and company procedure questions.

Responsible for personnel management and training, store visual merchandising, presentation and daily operations. Ensured excellence in customer service and resolved all problems at the store level. Managed sales team to achieve sales volume and productivity goals.

Assisted lab’s curator with the updating and data entry at the University of Texas Materials Lab cataloguing system. Conducted research of new & innovative materials.

Created value by building a strong returning customer base, which resulted in a promotion to the position of personal shopper. Cultivated customer relationships by maintaining an organized client book. Ensured satisfaction of clientele through detailed product knowledge. Continually exceeded monthly sales goals by generating High UPT for Several consecutive weeks.

Co-managed and participated in the design of an Austin ENT doctors office. Completed sketches and computer renderings for clients’ presentations and participated in client reviews.

Participated in the design and documentation process of commercial and residential lighting projects. Assisted Receptionist with daily duties such as answering phone calls and organizing important office documents.

Assisted the professor with the organization of classroom activities for an architecture design studio course. Work included monitoring, critiquing, and helping students in development of their semester design project.

Courses taken: Design Studio, lighting and Environmental controls, Construction, furniture and interior Design History, and Visual Communication. Bachelor Thesis “Urban Design Study utilizing Renewable Products”. Minor: Art History and Architecture