Olivier Giraud
Bis 2014, Owner, Giraud Management Consulting
Son, Niederlande
Werdegang
Berufserfahrung von Olivier Giraud
Bis heute 3 Jahre und 10 Monate, seit Sep. 2020
Manager Business Development & Improvement
Valid Managed Services
4 Jahre und 8 Monate, Jan. 2016 - Aug. 2020
Manager Marketing & Communication
Valid
1 Jahr und 7 Monate, Juni 2014 - Dez. 2015
IT Consultant
Valid
3 Monate, März 2014 - Mai 2014
Owner
Giraud Management Consulting
Freelance consultant and program / interim manager particularly good at aligning business strategy and requirements with roadmaps, plans and business cases, especially in technology-intensive environments. Typical projects: outsourcing (business process, telecom and IT), go to market, business process improvement. Knowledge of following functions: Product management, CRM / customer service, IT & telecom management (OSS/BSS, VOIP, IP VPN, M2M...), operations management.
1 Jahr, Jan. 2013 - Dez. 2013
Manager Process, System & Project Management
Vodafone
Member of the "Service Management" Management Team. Managed the PMO and governance process for the Customer Service department's year plan. Responsible for continuous process improvements and customer service systems. Led a team of process specialists, information systems specialists and project managers. Represented the interests of Customer Service within a large IT transformation project (CRM / BSS).
7 Monate, Juni 2012 - Dez. 2012
Senior Business Improvements Manager
Vodafone
Set up and drove a business improvement programme together with the Enterprise Business Unit for a specific product, including the review of roles and responsibilities across business units. Developed a performance management dashboard. Stream lead “business processes” within the integration programme of a recently acquired company. Initiated and implementing various initiatives involving systems integration / migration and business process redesign.
3 Jahre und 5 Monate, Jan. 2009 - Mai 2012
Manager Service Management
Vodafone Netherlands
Responsible for service management operations (1st, 2nd and 3rd line of support) for Enterprise Solutions (B2B fixed + converged services).
2 Jahre und 2 Monate, Nov. 2006 - Dez. 2008
Managing Consultant
Capgemini Consulting
Strategy consultant in Capgemini's Telecom, Media and Entertainment consulting practice (C4)
4 Jahre, Nov. 2002 - Okt. 2006
VP Consulting Delivery
SITEL
2 Jahre und 2 Monate, Sep. 2000 - Okt. 2002
Business Developer
BQuake
4 Jahre und 3 Monate, Juni 1996 - Aug. 2000
Business Architect
KPN
1 Jahr, Juni 1995 - Mai 1996
Account Executive
Pure Software (now Rational)
2 Jahre und 8 Monate, Okt. 1992 - Mai 1995
Marketing & Sales Executive
Encompass (now Descartes Systems)
1 Jahr und 5 Monate, Mai 1991 - Sep. 1992
Market Manager
AT&T NSI (now Lucent)
Ausbildung von Olivier Giraud
Rotterdam School of Management (Erasmus University)
Sprachen
Englisch
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Französisch
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Niederländisch
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