Ondina Castillo

Streamlining, harmonization, standardization, automation and simplification of global business processes (Americas, EMEA & APAC) for optimum efficiency in terms of performance and cost. Redesign and improvement of worldwide cross-functional processes. Make changes to applications that are process relevant. Design of workflows and end-to-end business processes to ensure quality, value creation and flow, less waste, easy to do business, simplicity and less variation amongst regions. Led Value Stream Map.

Team Leader for Guatemala, El Salvador, Colombia & Nicaragua. Led operational innovation projects, budget and pipeline. Led the innovation team composed of innovation interns, business process intelligence analysts and lean six sigma team members. Developed material and exams for the innovation and LSS courses. Identified improvements that could be made to existing processes in order to create value. Trained and coached teams on LSS *Belts*. Determined Go an No Go for innovation and LSS projects.

Interim administrative and technical oversight and support to the operations. Maintained continuity among corporate and local work teams. Ensured effective information flow, adequate change and efficient employment of resources throughout the business. Involved in the Quality Management System, quality laboratory, research and development, customer service, business planning, sales. Managed projects and teams, analyzed financial situations, determined and evaluated risk & hazards. Prep ISO 9001.2015 Audits

Directed cross-functional teams to accomplish project goals. Planned and implemented high priority (strategic) projects , controlled project’s performance and communicated results to stakeholders. Performed internal project reporting and admin., as well as resource management, tracked project to ensure minimal risk to quality, budget, and timeline. Trained staff. Wrote the PMO Manual. Acted as Opex internal expert. Produced a system capable of applying the critical path method to an aircraft's check.

Managed and coached cross-functional teams for strategic projects; supervised projects as SSBB expert; evaluated risk and hazard; developed LSS tools for production, maintenance and supply chain. Successfully implemented DMAIC mainly to complement lean manufacturing in reducing waste, increasing efficiency, and reducing defects. Led 2 GB and 6 industrial engineer interns. Involved in the process of prototyping new designs as part of the Pre-production Process Improvement. Taught the SSGB course.

Coordinate the periodic collection and analysis of pertinent business data in order to recommend adjustments for processes and products. Mined and analyzed data. Performed statistical analysis of large sets of data, which supported decision making and strategy, determined optimal KPI levels. Carried out the budgeting and reforecast, managed balanced scorecard (BSC), managed workflows and the customer relations management systems (CRM) for the corporate banking division. Led design of statistical models (ML)

Carried out internal integrated management system audits; planned and executed audits for ISO 9001 and ISO 27000 Stds; carried out desk research and preparation of questionnaires and samples for audit for the Ministry of Finance Secretary. Processes audited: administration, information systems, national development projects, contracts and purchasing, national budgeting, national accounting, finance and investment, fiscal policy, legal and technical consultation; Redesigned and mapped processes using PDCA.

Mapped and re-design operation processes and transactional services; analyzed the quality system, elaborated improvement proposals; measure customer satisfaction; helped manage BSC for the quality unit. Managed non-confirming products; established Corrective and Preventive Actions and enforced the use of Plan-Do-Check-Act (PDCA) process; carried out internal quality audits for compliance to the ISO 9000 Std. and was responsible for second party audits. Project coordinated: Mortgages cycle time reduction

Quality Assurance for Engineering and Technology