Patrick Geschwentner

Role: team lead with cooperation revenue responsibility, cross-departmental organization, hands-on trainer, developer, academy security officer ·Bootstrap an Academy department from 0 to a high-turnover department ·Development of a ubuntu & rh based opensource web remote desktop training environment ·Development of a security concept + validation techniques ·Development and innovation of cross-departmental improvements

As CSM (Customer Success Manager), I am responsible for the satisfaction of all customers. This includes coordination of consultants and tickets, project management of large and small projects and afford estimation and implementation of customer specific requirements. Moreover, I am responsible for the quality of the product documentation and onboarding processes of every customer.