Paul Hopkins
Bis 2013, Group Director of Customer Experience, Thomas Cook
Berlin, Deutschland
Werdegang
Berufserfahrung von Paul Hopkins
Founder and consultant to Belliata.com a beauty review website
3 Jahre und 2 Monate, Mai 2010 - Juni 2013
Group Director of Customer Experience
Thomas Cook
Responsible for customer operations for pan European Online Travel Website.
Head of Customer Experience for easyJet, one of the largest airlines in Europe carrying around 40 million passengers a year. Managing the experience of the customer journey including two Customer Experience Centres (contact centres), located in Potsdam (Germany) and Poznan (Poland). I regularly speak at conferences internationally on Customer Experience / Contact Centre related topics
Sprachen
Englisch
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