Pedro José Fernández Baños
Angestellt, Digital Product Solution Manager, defacto nextperience GmbH
Fürth, Deutschland
Werdegang
Berufserfahrung von Pedro José Fernández Baños
Bis heute 8 Jahre und 5 Monate, seit Jan. 2016
Digital Product Solution Manager
defacto nextperience GmbH
- Hardware and software testing. - Bug hunting: analyzing information, reproducing and prioritizing issues. - Case escalation to 3rd level support. - Liaison between 1st and 3rd level support. - JIRA tickets creation and prioritization. - Knowledge base management: build up new knowledge, keep current knowledge on issues up to date, regularly review KB for outdated entries. - Onsite and Telco meetings: WebEx Web Conferencing and Lync.
4 Jahre und 9 Monate, Apr. 2011 - Dez. 2015
Product, Training & Quality Management
defacto x GmbH
- Training Material creation and team training. - Case handling and product knowledge evaluation through periodical Quality Management evaluations. - Knowledge Base Management. - Good knowledge of Microsoft Word, Excel, Power Point and Outlook. - Advanced usage of Microsoft CRM and Salesforce.com. - KPI monitoring including SLA’s, AHT and CSAT. - Translation from English to French/Spanish.
Ausbildung von Pedro José Fernández Baños
4 Jahre und 10 Monate, Sep. 2004 - Juni 2009
Translation
Universidad de Alicante
Translator FR>ES & EN>ES Sworn translator FR>ES/ES>FR
Sprachen
Spanisch
Muttersprache
Englisch
Muttersprache
Französisch
Muttersprache
Deutsch
Gut
Italienisch
Gut