Pedro Miguel Moreira
Angestellt, IT Systems Administrator, A2IT
Student, Computer Engineering, ISCTE – Lisbon University Institute
Lisbon, Portugal
Werdegang
Berufserfahrung von Pedro Miguel Moreira
Bis heute 6 Jahre und 4 Monate, seit März 2018
IT Systems Administrator
A2IT
Installation and administration of Outsystems, and Microsoft Dynamics, SCCM, PaperCut, SQL Server (Clustering, backups/restores), CUCM, NetApp, HP iLO, Hyperconvergence (HP Aruba), Cisco USC, IMC, Veeam Backup, OpManager, SCOM, FortiGate, AlienVault USM, GRAYLOG, switching, Meraki, Office 365 and Exchange 2016 (Hybrid), AD, ADFS, Azure, Intune, Sharepoint 2016, Sharepoint Online, VMware and Hyper-V (Clustering, Hypervisor), Citrix, Windows Server 03-19, Linux (RedHat, CentOS), TrendMicro, Microsoft ATA/ATP
- Troubleshooting and resolution of technical issues: software and hardware; - Practice with IMAC, installation and configuration of software; - Setup and following-up of Videoconferences (Webex, Skype for Business, other); - Provide Helpdesk support for end-user; - Administration of domain objects, shares, Active Directory, Exchange and 365 OWA; - Installation and configuration of routers, switches and appropriate patching; - Configuration of Cisco VOIP Telephones and troubleshooting.
7 Monate, Sep. 2016 - März 2017
IT Help Desk Support I and II
Tecnocom
- Provide helpdesk support to end-users (software); - Document all issues and generate reports detailing the problems and analysis of proprietary software for individual treatment by other specified teams; - Experience in management of ticketing with analysis, backlog, callbacks and SLA.
2 Jahre und 7 Monate, Mai 2013 - Nov. 2015
IT Technician
Staples Solutions
- Perform the installation, diagnosis and repair of all computers, hardware and software through diagnostic tools and relevant customer information; - Perform internal computer cleaning (Laptop/Desktop) as well as component replacement; - Programming cash vending machines and customer training; - After Sales Service Management (manage e-mails of customers and suppliers, complaints management, inventory, provisioning warranty items, others).
2 Jahre und 1 Monat, Okt. 2010 - Okt. 2012
IT Technician
Worten
- Customer Suppot: fixing, selling and advising IT solutions; - Perform the installation, diagnosis and repair of all computers, hardware and software through diagnostic tools and relevant customer information.
Ausbildung von Pedro Miguel Moreira
Bis heute 6 Jahre und 6 Monate, seit 2018
Computer Engineering
ISCTE – Lisbon University Institute
- Object-oriented programming; - Electronics and Mechanics; - Analytical Geometry, Linear Algebra and Vector Analysis; - Introduction to programming; - Fundamentals of Computer Architecture; - Mathematical Analysis I.
2 Jahre und 10 Monate, Sep. 2007 - Juni 2010
Instalation and Maintenance of IT Solutions
Escola Secundária D. Inês de Castro
- Portuguese, English, Mathematics, Physics, Chemistry; - Digital Systems and Computer Architecture, Installation and Maintenance of IT; - Fundamental Electronics, Data Network; - Training in work context (internship).
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Deutsch
Grundlagen