Ing. Pradeep Paramasivam

Managing 30 + member team and responsible for DIGITAL LOB BATCH Process and SPOC for the Automation Portal . Key Resource in Planning and Migration of ON Premises infrastructure to PCF Platform by gathering requreiment for new enhancement. Familiarty with Reliabiliity techniques. I Interface regularly with Technical account Managers, and PMO Manager, as well as our Transition and Operations teams to assist in resolving architecture/bad design issues, improving processes, and Increasing productivity.

Client : Federal Authority For Identity and Citizenship As an IT Manager with of team of 9 members ,was responsible for architecture Design and deployment of Application in the Secure environment and provide 24X7 support. Collaborated with stakeholders across product, dev, app and infrastructure teams to develop strategies for piloting changes, pushing out new releases without interrupting services, and rolling back features that demonstrate problems.

Key Resource in transition of ANgel.com (Cloud based contact center ) with Genesys core applciation . Lead a team of 12 member from USA and Poland to provide 24 X7 Support . Responsible to Onboard applicaiton from ON Premises to AWS cloud and Setup DR along with AutoScaling and monitoring mechanism . Collaborated with developers to enhance stability and scalability while prioritizing requests from operations.