Prakhar Sagne

Berufserfahrung von Prakhar Sagne

• Bis heute 9 Jahre und 9 Monate, seit Okt. 2014

  Delivery Module Lead (Business Analysis)

  Mphasis an HP Company

  * Having over 7 years of IT experience. * Currently working in the anti-money laundering (AML) domain using FircoSoft tools for prevention of money laundering. * NICE Actimize trained. Domain experience: Banking, Anti-money laundering (AML). * Worked at Client Location in London (U.K.) for almost an year to closely interact and communicate with stake holders. * ITIL Intermediate- Service Operations Certified professional

• Bis heute 11 Jahre und 8 Monate, seit Nov. 2012

  Senior Software Engineer (Business Analysis)

  Mphasis, an HP company

  * Working on several anti-money laundering projects which include Client Filtering, FATF, Online Filtering for new clients, Transaction Monitoring * Roles being played - Subject matter expert, Business Analyst * Managing the planning and execution of small and medium-sized projects from Product Management perspective * Working closely with Product Management team, various Stakeholders and Senior Management across different departments. * Working at Client Location. Currently based in London (U.K.)

• 1 Jahr, März 2013 - Feb. 2014

  Sr. Software Engineer

  Mphasis UK limited

  * Deputed at on-site Client location in London, United Kingdom * Closely work with Clients and Product Management team for Compliance applications like Transaction Monitoring, Client Filtering, Online Filtering. * Recommending implementation of the procedures, standards and processes into the production support. * Built and maintained strong and effective relationships with all key partners and clients.

• 2 Jahre, Nov. 2010 - Okt. 2012

  Software Engineer

  Mphasis, an HP company

  * Introduced to the world of Production and Application support * Got the exposure to work on live Payments and retro payment applications. * Research and resolve application production problems * Core member in performing the whole application upgrade. * Handle Client Service Requests * Responsible in preparation of Root Cause Analysis(RCA). * Proficient in resolving the incidents(Tickets) with in the SLA. * Research and resolve production issues. Ensure a smooth BAU processing.

• 2 Jahre und 11 Monate, Dez. 2007 - Okt. 2010

  Technical Support Analyst/ Subject Matter Expert

  Mphasis, an EDS company

  * Worked as an Subject Matter Expert at Technical Service desk for Sabre Holdings Airline Solutions(formerlty EDS). * Providing on-call support and chat to Sabre Business users for Technical issues. * Expertise in MS Office applications, VPN trouble-shooting, Network issues, etc * Providing training and mentoring the team. * Adhering the SLAs * Suggesting business and quality improvement plans. * Process documentation. * Maintaining online knowledge management system(EKMS).