Raphaela Hoffmann

My position focused on assuring all new and current employees received the necessary training in order for them to become successful at their job. This included organizing and facilitating training orientations, verifying employment documents, tracking and updating validity of training certificates, following the Employment Standards Act at all times, creating a positive culture and image of Fairfax Community Resources whenever interacting with new or existing employees.

 Representation Services  Employee Relations Consulting  Employee Training  Compliance Assessments  Employee Recruitment  Workplace Investigations  HRIS Implementations  Grant Writing I have gained a tremendous amount of experience in the areas of employment legislation, human rights, employee training, policy development, compensation, position development, program development, grant writing, recruitment and employee relations strategies.

-Achieving excellent customer satisfaction metrics of 85% every year. -Surpassing assigned sales objectives every month: Climbed to the 3rd rank in the company after only 4 months. -Assisting customers face-to-face and by telephone in German and English throughout the entire rental process. -Handling escalated customer concerns and complaints with minimal supervision. -Supporting manager with on-boarding and training of new employees