Remco Navis

Berufserfahrung von Remco Navis

• Bis heute 6 Jahre und 3 Monate, seit Apr. 2018

  IT Operations Associate Manager

  Accenture

• 3 Jahre und 9 Monate, Juli 2014 - März 2018

  Senior Consultant | Advisory Services

  EY (Ernst & Young)

• 2 Jahre und 10 Monate, Sep. 2011 - Juni 2014

  Senior Expert IT Service Management

  7P Solutions & Consulting AG, member of SEVEN PRINCIPLES

  IT Service Management with focus on design and implementation of new processes and improvement of current processes on project base at clients.

• 2 Jahre und 7 Monate, Jan. 2008 - Juli 2010

  ITIL Process Implementation Manager

  Unisys

  Responsibilities: Implementation of ITIL processes for new ITO deals. Client facing workshops and decision making regarding ITIL procedures. Migration of current processes to Global Unisys standards. Training operational teams (remote and local). Coordination of Global process managers. Activities: Projects for Henkel, CIBA, Novartis, STMicroeletronics, BD, Marriott, Bancolombia

• 3 Jahre und 5 Monate, Aug. 2004 - Dez. 2007

  Servicedesk coordinator/ ITIL Process implementation

  Aquesta B.V

  Responsibilities: Coordination Service desk (6 FTE). Coaching and review meetings with Service desk agents. ITIL process manager for Incident, Change en Configuration Management. Quality manager CMS tool. Activities: Started with a 1 man SD and build the SD to a total of 6 FTE’s Implemented Incident, Change and Configuration Management processes Implemented TOPdesk (CMS tool) Planning of the SD, managing the SD.

• 4 Jahre, Mai 1999 - Apr. 2003

  IT Professional

  Yacht ICT (part of Randstad)

  As employee of Yacht I was working as contractor at clients. Worked as Servicedesk Employee, Coordinator Regional and Country wide support groups, ITIl servicemanagement support (montoring, reporting and improvement on ITIL processes)