Ricardo Cunha
Angestellt, Delivery Manager, Infosys Limited
Abschluss: MBA, UNISINOS
Stuttgart, Deutschland
Über mich
Experienced IT Manager with 25 years of career. Solid background in strategic, operational and technical IT Management including Cloud initiatives, Customer Management, Service, Project, Operations and Software Development and Support. It represents a unique combination of disciplines together with international experiences leading global initiatives and teams. Personally, I have the drive and determination to consistently achieve success as a leader leveraging my experience while continuing to be challenged.
Werdegang
Berufserfahrung von Ricardo Cunha
1 Jahr und 4 Monate, Juli 2019 - Okt. 2020
IT Service Delivery Manager & Firewall Process Coordinator
thyssenkrupp AGService Delivery Manager for Team Networks - responsible for the service management of the Networks team, interaction / coordination with service managers of other areas (Global Networks, Data Center, Workplace and Security Services), execution of the delivery & performance strategy according to the GSS IT regulations from order to provision of service. Firewall Process Coordination - responsible for steering all stakeholders involved in the firewall change management requests.
IT Service Management for ThyssenKrupp Global Shared Services South America: responsible for the implementation of IT Global Shared Services in South America being part of a global team responsible for steering global vendors at thyssenkrupp. The main role is to serve South America’s thyssenkrupp companies within all thyssenkrupp business areas. Responsible for IT Management (infrastructure and systems) for the Global Shared Services center located in Porto Alegre – Brazil.
3 Jahre, Juli 2012 - Juni 2015
Manager IT Infrastructure
Midea Carrier
Responsible for planning, organization, staff management and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes SAP hosting contract and support, developing, maintaining, supporting, and optimizing key functional areas, particularly service desk, network infrastructure, server infrastructure, data communications, and telecommunications systems
2 Jahre, Juli 2010 - Juni 2012
IT Project Manager / Service Manager
HCL Technologies Limited
Responsible for Renner ASM Project (Application Support Maintenance) – scope of the project: provide support at L2 and L3 for all Lojas Renner applications using Oracle technology: EBS, Oracle Retail, Oracle Hyperion, OBIEE, ODI and other technologies for system integration. Project manager responsibilities: guarantee Service Level Agreements; propose improvements; people management; financial control, communication process and governance.
10 Jahre, Aug. 2000 - Juli 2010
Head of Operations
SystemHaus
Operational Management: responsible by SystemHaus Project Portfolio, as well as control and management of Antara implementation projects. Leading Project Management Office implementation at SystemHaus. Management of Support and Consulting department Project Manager: ECCO Shoes Denmark - Development of integration points between SAP and Antara and implementation in each Tannery worldwide spread. Development System & IT Department Coordinator
Ausbildung von Ricardo Cunha
2 Jahre und 6 Monate, März 2010 - Aug. 2012
Business Administration (MBA)
UNISINOS
2 Jahre und 7 Monate, März 2007 - Sep. 2009
Project management
ESPM
International project management
3 Jahre und 10 Monate, März 1994 - Dez. 1997
Computer Science
Universidade Federal de Pelotas
Sprachen
Portugiesisch
Muttersprache
Englisch
Fließend
Spanisch
Fließend
Deutsch
Gut