Richie Irmamo

a) Support Head of department to supervise and monitor daily operation of delivering workplace Learning and Development program management trainee, Train the trainer, directs and manages a team of trainers that create and deliver sales training programs that support an effective and motivated sales force. c) Coach on field or market visits to several prospective customers by random canvas in order to find out the weakness and strengths of the account manager.

Responsibilities and Achievements: a) Manage and direct all aspects of incoming and outgoing call center operations. b) Implements and reviews call center policies and procedures. c) Develops and monitors quotas for service volume and timeliness service level agreement (SLA). d) Created and Manage Call Center budget and Customer Aquisition Cost (CAC). e) Motivating call center agents to achieve high performance according to the KPI.

Responsibilities and Achievements: a) Organizes and directs the day-to-day activities related to the operation of the Call Center. b) Responsible for managing, training & guiding call center agents in performing their duties. d) Monitors agents & contact center performance, and analyzes reports. f) Responsible for Call Center KPI monitoring; SLA Monitoring; Agent Monitoring and also coaching – counseling for Call Center Agent. i) Have Certificated Best Team and Best Supervisor 2014 & 2016.

Responsibilities and Achievements: a) Responsible and provide the best service to customers in English or expatriad customer. b) Giving the right solution & information about our products. c) Answering and appropriately greet and assist each customer in an appropriate manner and in quick time. f) Handle phone calls-shorter calls professionally, efficiently, and with better ways of communicating. g) Have Certificated Best Customer Service Agent Quaterly 2013.

Responsibilities and Achievements: a) Answering and appropriately greet and assist each customer in an appropriate manner and in quick time. b) Giving the right solution & information about our products. c) Processing customer E-Ticket orders with friendly, efficient, and timely. d) Handle phone calls-shorter calls professionally, efficiently, and with better ways of communicating. f) Achieve Customer Satisfaction Target. g) Have Rewards Best Quarterly Customer Service Representative 2011.

Responsibilities and Achievements: a) Giving the right solution & information about our products (kartuHALO, SIMPATI,and kartu AS). c) Cross selling to the customer about new product & other value added service including features of Telkomsel products. f) Handle escalation tickets and complaints promptly and provide customers with a satisfactory solution. h) Educated customer and maintenance customer the product. j) Receiving for more than 300 calls/day from customers.

Responsibilities and Achievements: a) Daily Visits to the hospitals according to the data supplied from the company. b) Have good realitionship with Doctor. c) Expanded sales to hospital. d) Make negotiation with Doctor e) Reporting to District Manager/Supervisor if doctor complain the product or etc. f) Goals the weekly - monthly sales target. g) Handle sales growth all Banten area.

Responsibilities and Achievements:  Make daily regular visits to existing and new customers / merchant (SMEs) in my area Central Jakarta.  Achieve the sales target set by the company from Reckitt Benckiser products (the antiseptic brand Dettol, the sore throat medicine Strepsils, the hair removal brand Veet) https://www.rb.com/  Make daily collection billing to the customers of the items that have been ordered and then deposit to the company's cashier

Responsibilities and Achievements: o Obtain customer acquisition targets. o Attract new qualified customers according to the Bank's business strategy. o Ensure the level of service needed for new customers and consult with customers about personal loans products. o Request references and recommendations for new customers from existing customers. o Selling personal loans to customers accordingly

Responsibilities and Achievements: o Ensure the stock is at the safety stock level. o Weekly and Monthly report. o Log data related to logistics administration into the delivery system. o Prepare shipping administrations and develop good relationships with shipping agents. o Involved in general in procuring, arranging orders. o Interact with customers Spin with part schedules and shipments that maintain client databases. o Search and negotiate with goods suppliers