Ricky Mills

Executive Search Consultant focusing on hiring mid to senior level talent for enterprise software vendors across the European region with a focus on sales, business development, alliances, marketing and commercial management hiring. With over 10 years experience in the information technology sector and 5 years within enterprise software sales.

Responsible for new business, selling a mixture of IBM Software (WebSphere, Rational and Lotus) and Imtech ICT’s professional Services. Solutions ranged from Business Process Management using WebSphere BPM technology, Rational application lifecycle development and requirements management tools and Lotus collaborative products.

Primarily responsible for maximizing the use of IBM’s WebSphere resellers to gain market share for the WebSphere brand. Working closely with these resellers to understand their unique value proposition and best ways to build pipeline through the use of sales initiatives. Document and track these initiatives.

Worked as a Voice Solutions Software Sales Specialist focused on selling both server based voice recognition (for contact centres) and embedded voice recognition (for example in-car).

My introduction to sales was as a Client Manager in both the Distribution and Telecommunication sectors. Responsible for the relationship between IBM and a number of large corporate accounts. Targeted on revenue, profit and customer satisfaction of which I consistently over-achieved.

Working as technical support at NTL’s HQ for all desktop, Laptop & telephony issues. Building new PC’s and deploying them out to users. Problem solving software (mainly Microsoft but also other in house and 3rd party software) and hardware faults. Achieving SLA targets of 90% on priority 1 and 2 faults.

I provided application support for NTL’s subscriber billing system, investigating and correcting data integrity issues. Writing SQL code to correct these errors on the 9 customer billing databases.

Working on NTL’s centrally based IT Helpdesk providing 1st line support to all UK NTL employees. Problem solving issues relating to Microsoft Windows/Office applications, in house applications and other 3rd party soffware. On-call support provided for our of hours issues.