Roberto Ramirez

I drive transformation programmes in Finance, Analytics and Operations for large multinationals that seek to align the overall infrastructure set up with the company strategy and overall business model. I am passionate about envisioning, designing and implementing overarching programs that transform the ways of business in benefit for the P&L and the overall customer experience. For the past 25 years I have been driving groundbreaking initiatives with impacts in excess of US$150MM.

Deployed global data strategy and operations road map across LATAM, EMEA, APAC, NAM to optimize process and grow centralization delivering world class support to businesses in 20+ countries Created a business intelligence suite and OKR based scorecards to monitor business performance and improve financial reporting operations for 25+ countries Executed operational risk mitigation strategies to address issues impacting critical processes and ensure alignment with the operational risk management framework

Lead the implementation of large business transformation initiatives to reduce expenses by 50% Organized resourcing needs to execute strategic initiatives to ensure delivery of results Developed strong bonds with the full stakeholder community to guarantee funding and collaboration with the organization Collaborated with regulators in performing reviews of the work done Managed a team of 25 project managers globally ensuring career development and growth

Setup up a world-class customer support function to drive high levels of customers satisfaction and retention Established a strong Project Management discipline across all EMEA countries to ensure consistency in project execution Lead and managed successful delivery of end to end global and cross functional programs in 16 EMEA countries, Established governance mechanism to control regional project budgets and right implementation by establishing monthly reviews with project sponsors and managers

Lead productivity programme for 16 EMEA countries delivering additional US$50MM profits Developed credit initiatives for enhanced working capital solutions for strategic customers, increasing inventory turnover by US$85MM

Redesigned the overall product servicing platform to provide clients and customers with top class service increasing acquisition and diminishing attrition that lead to US$20MM revenue increase Introduced Business Intelligence best practices to provide leadership team with higher visibility on business performance to facilitate decision making process  Introduced new technologies to boost efficiency in credit operations increasing credit bookings by 50% and reducing annual expenses by US$50MM

Lead the efforts in the development and execution of a strategy plan for the expansion of specific segments increasing product penetration by 200% in 5 years Redesigned the segment value proposition to attract right customer, reducing attrition in 25%

Financial Management, Organization

Financial Planning, Operations Management, Project Management