Rodrigo Andres Viecho
Berlin, Deutschland
Über mich
I Am an enthusiastic and reliable native Spanish speaker and fluent in English language , German with level A2.2. In over 15 years’ experience I have developed excellent knowledge, proficiency in organizational and logistical skills for my career. Also I gained experience in dealing with people and solving issues and studying Global Operations & Supply Chain Management. As having worked as Customer Service Representative and in Customer Relationships Management and further working in the position in Content Review Operations I take pleasure in working with people and solving problems with external and internal customers. I work very well under pressure. As I also worked in Health Service area in hospitals for nearly 6 years in direct contact with patients with behavior issues and special needs ,gain patience and teamwork to deal with all kind of people and in diverse situations. Collateral several training which I passed back up a huge capacity in focus and knowledge of advising .
Werdegang
Berufserfahrung von Rodrigo Andres Viecho
5 Monate, Juni 2021 - Okt. 2021
Commerce (WFM/RTM) Workforce Management /Real time Management
Concentrix/ Facebook
• Distributing agent schedules and entering intraday corrections or agent time off and absences • Monitoring inbound volume for unusual activity to ensure staffing needs according SLA client • Responsible for case dispatching and queue monitoring • Initiating and coordinating trouble tickets and escalating issues as required • Preparing standard and ad hoc reports for agent availability effectiveness. • Monitoring and resolving agent availability concerns with agents and operations center
8 Monate, Okt. 2020 - Mai 2021
Sales and Marketing Expert
Concentrix / Facebook
•Contacting new and existing clients (Agencies or Advertisers) identifying sales opportunities and providing businesses solutions •Improving client’s experience by driving optimal product adoption •Managing a portfolio of SMB clients for growing revenue •Providing pre- and post-sales assistance for all products. •Providing product insights & feedback, based on customer feedback data and other Facebook advertisers •Using a variety of tools communicate and drive Advertiser’s business to success
7 Monate, Apr. 2020 - Okt. 2020
Expedition-logistics
Jobandtalent: Ingram Micro / Asos
• Working for an international E-commerce and Lifecycle services company that works as a reliable partner with well-known online retailers • Tasks: • Accepting orders • Commissioning • Master data management • Packaging goods and products • Franking consignments
9 Monate, Aug. 2019 - Apr. 2020
Expedition-Logistics
Adecco-Amazon Logistics
• Ensuring that stocks and inventory are well-organized and maintained. • Examining and inspecting products for defects and damages • Actively participating and contributing ideas on ways to improve and optimize warehousing procedures • Receiving incoming inventory and moving inventory as required • Preparing orders for shipment and processing orders for returns • Getting customer orders ready for delivery
8 Monate, Feb. 2018 - Sep. 2018
Content Review Operations
Arvato CRM, Bertelsmann, Berlin, Germany
Strategically plan, produce, and commission content , to report and explain what trend issues. Shape and inform the type of content within specific channels, and help to inform the channel strategy to best transport the content. •Responsible for management of potentially sensitive internet content, ensuring a quality experience . Make a significant and direct impact on the quality of client’s social media and advertising products, benefits, responsible for optimal quality and productivity
6 Monate, Sep. 2017 - Feb. 2018
Customer Support and Customer Relationship Management
BFS finance Münster GmbH | Arvato Financial Solutions | Bertelsmann
•Collaborating with the client Amazon Pay to create a web service in expansion and create a new Customer Service and Support (Latam market, UK market ) •Support for the department's Customers Vendors/ Payment Transactions (B2B and B2C) •Leading the planning, scoping, execution, and reporting of audits based on identified risks related to global privacy regulations across various Amazon businesses •Providing analytical understanding and number affinity to support and help by direct contact with customers
2 Monate, Aug. 2017 - Sep. 2017
Specialist Auditor (English and Spanish)
Rgis, Dublin, Ireland
• Controlling and auditing, manually and using bar code machines • Working in various work environments, such as stores, warehouses, etc. • Working effectively within a team and assisting other team members • Taking initiative to explore and suggest new approaches
6 Monate, Jan. 2017 - Juni 2017
Customer Service Executive (Spanish-English Team)
Globoforce Limited, Dublin, Ireland
•Managing manual employee redemptions, keeping SLA, and supporting client employees •Placing manual orders (redemptions) for client employees, offering the best range of services and products •Dealing with the process of a big volume of orders for specific HR customers, tracking numbers, localization, supporting logistic channels •Guiding employees in choosing the merchants according to area and products available •Dealing with employee enquiries •Responsible for fully resolving issues in a timely manner
8 Monate, Okt. 2015 - Mai 2016
Process Executive (Spanish-English Team)
Infosys BPO Limited, Microsoft Onsite, Dublin, Ireland
• Completing analysis and investigation of queries related to orders and contracts, with a regular update to customers. • Resolving on any queries within the agreed SLA • Maintaining strict service levels (SLAs) with client activities, validating contractual information • Recordkeeping of business activities including detailed information on agreements/orders, exceptions, queries, outstanding problems, and executive approvals as outlined by legal & finance
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen