Rodrigo Villela Santos

Highly qualified Information Technology Executive with extensive experience in the financial sector, placing a strong emphasis on Cloud, Infrastructure & Operations, Customer Experience and Digital Channels. Skilled in managing both development and infrastructure services departments, driving exceptional results and delivering positive change. A results-driven leader with a proven track record of turning around struggling departments and projects, possessing a natural ability to proactively identify and resolve problems, increasing productivity and profitability. Built on a strong foundation in software engineering and quality from top-tier universities, and experienced in negotiating with suppliers, developing and enforcing budgets, and leading high-performance teams. Specialties: Strategic Planning, Team Leadership, Negotiations, CMM, ITIL, Six Sigma, and Quality Tools, Productivity Enhancement, Cost Control Programs, Banking Services & Applications, Entrepreneurial Spirit.