Roger Cracknell

Berufserfahrung von Roger Cracknell

• Bis heute 1 Jahr und 3 Monate, seit Apr. 2023

  Technical Support Specialist

  b4value.net GmbH

• 3 Jahre und 5 Monate, Nov. 2019 - März 2023

  Jobsuchend

  Verschiedene Arbeitgeber

• 31 Jahre und 1 Monat, Okt. 1988 - Okt. 2019

  Data Quality Manager (E2E Systems)

  British Telecom Global Services

  Global IT Helpdesk support and management systems. Data Quality and Information Management (Inventory database) of large contracts (e.g. BASF) Managing a company-wide Data Quality Forum to bring all aspects of systems, software and data together. Plus... Good understanding of back-end Database operation Oracle Certified Associate (exam 1Z0-051 completed 5-May-2010) Remedy AR System 7.5 Administrator (theory only) First Aid at Work Radio Amateurs' Examination

• 2004 - 2007

  Administration/user support/testing

  British Telecom Global Services

  Administration/user support/testing/development reviews for a Global Helpdesk Ticketing system (Remedy application) Inventory Management of associated Database Administration of Network Management Database and monitoring systems Data Quality improvements of all the above Operational improvements through better inter-operation of all the above UAT of system upgrades

• 2002 - 2004

  Service Introduction

  British Telecom Global Services

  Service Introduction of new contracts so that Helpdesks can reliably support customers to agreed service levels

• 2001 - 2002

  Internal Helpdesk Support

  British Telecom Global Services

  Internal Helpdesk Support - Administration of Management Alarm Systems Management Systems service improvement to remove redundant alarm activity and ensure that only valid alarms are presented to the correct Helpdesk(s)

• 1994 - 2001

  Customer Helpdesk 2nd/3rd-line Technical Support

  British Telecom

  Customer Helpdesk 2nd/3rd-line Technical Support EDI & X.400 corporate messaging switches

• 1993 - 1994

  Customer Helpdesk - 1st-line Cisco fault-handling

  British Telecom

  Customer Helpdesk - 1st-line Cisco fault-handling

• 1988 - 1993

  Information Management and Technical Support

  British Telecom

  BT Prestel Information Management and Technical Support supporting Editorial Teams (including previous role on "MicroNet800")

• 1987 - 1988

  Database Administration

  Telemap Group (Part Of East Midlands Allied Press)

  Database Administration (“Micronet 800”)

• 1986 - 1987

  Visa Card processing/production

  Bank of Credit and Commerce

  Visa Card processing/production

• 1983 - 1986

  Insurance documentation production

  Fenchurch Insurance Services

  Insurance documentation production