Roland Bischof

Significant transformation of all middle and back office departments (i.e. client services desks, claims, settlement, procurement) with the objective to increase service quality, to enhance operational efficiency and to reduce massively CAPEX and OPEX, i.e. with SLA definition, processes automatisation / IT and offshoring. Alignment of corporate business, organisation and processes with regulatory and compliance standards. Massive reduction of business and operational risks

Corporate Operations / Service Management