Roland Mueller

Angestellt, Director Managed Services, Primus

Mississauga / Toronto, Kanada

Fähigkeiten und Kenntnisse

Roland is a Senior leader and IT professional with
IT Outsourcing & Operations
over 15 years in IT Enterprise Managed Services in
and Business Development expertise with a customer
working on long term IT strategy
engagements and delivery. Expert in SAP and compe
Sales and Delivery Management
Strategic Engagement
managing Key Accounts based on trust and successfu
ERP Systems Management
Managed Services and SAP Application Hosting
working in Germany and Canada with a career founda

Werdegang

Berufserfahrung von Roland Mueller

  • Bis heute 15 Jahre und 1 Monat, seit Mai 2009

    Director Managed Services

    Primus

    IT delivered as finished solutions, managed remotely by highly skilled professionals. Managed Services are proactively monitored and can troubleshoot incidents according to SLA’s. It includes the provisioning, delivery and management of network-based services, applications, and equipment. Managed Hosting Services Managed Network Services Managed Server Administration Managed Security Services Managed Business Continuity Services 7 High Security, Class-A Data Centers

  • 1 Jahr und 2 Monate, Apr. 2007 - Mai 2008

    Senior Manager

    Accenture

    Infrastructure Strategy, Planning, Services and Assessment Adviser for migration to a new SAP Technology.

  • 5 Jahre und 11 Monate, Nov. 2000 - Sep. 2006

    Director, Managed Services and Strategic Engagement

    Siemens Business Services Canada

    Outsourcing and IT Managed Services, Helpdesk and Call Center, Management of the North American SAP Hosting Competency Center.

  • 4 Jahre und 2 Monate, Sep. 1996 - Okt. 2000

    Managing Director, Data Center Outsourcing and Application Hosting

    Siemens Business Services Canada

    Data Center Outsourcing and Application Hosting

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

Interessen

Strategy
Managed Services
ERP Systems Management
Application Hosting. Management Consulting for IT Enterprise Strategy
Operational Excellence
Benchmarking
SAP Technology
IT Virtualization
Automation
Standardization
Planning & Implementation
Optimization
Transition
Global IT Operations (near & offshore)
Green Computing. Key Account Management
SLA Management
Contract Management & Governance
Sarbanes-Oxley
Compliance
Shared Services
ITIL
SOA
Realizing the Benefits of ITIL.

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