Sachin Rai

Bis 2023, Senior Executive – Customer Services, Sage Publishing

Dehra Dūn, Indien

Über mich

Customer Service professional with 5+ years in customer support and a Master's Degree in Mathematics. I've earned 2 promotions in 3 years at Sage, excelling in technical tools (MS Office Suite, MS Teams, JIRA) and leadership in training new team members. Versatile background includes roles at MPS Limited and as a Science & Mathematics Teacher at North Point School, showcasing adaptability. Strong technical skills in MS Office Suite and database monitoring. Continuous learner with certifications in Excel and NLP Customer Experience. Fluent in English, Hindi and Punjabi. Eager to contribute skills and diverse experiences to a dynamic environment valuing innovation, teamwork, and exceptional customer service.

Fähigkeiten und Kenntnisse

Troubleshooting
Prüfberichte
Analytik
Grafik
Bildung
Outlook
Kontinuierlicher Verbesserungsprozess
Kontaktfreudigkeit
IT-Affinität
Entscheidungsfähigkeit
Teamfähigkeit
Technischer Service
Datenerfassung
Monitoring
PowerPoint
Administration
SharePoint
User Experience
After Sales Management
Lehre
Kommunikation
Kundenanfragen
Assistenz
Lehrmethode
Sprachgefühl
Kommunikationsfähigkeit
File Management
Verhandlungsgeschick
Multimedia
Flexibilität
Genauigkeit
Jira
Lehrplan
Microsoft Excel
Problemlösung
Customer-Relationship-Management
Strategie
Bewertung
Schule
Scheduling
Datenanalyse
Chat Support
Data Manipulation
TeamViewer
adapting
Compassion
Technical Assistance
Wissensdatenbank
Physik
Kreativität
innovativ
Disziplin
Zeitmanagement
Terminplanung
Helpdesk
ServiceNow
Auslandserfahrung
Lean Development
Methodologie
Kunde
Customer Experience Management
Typing
Cognos
Mathematik
Datenbank
Wissenschaft
Kundenbeziehung
Kundenzufriedenheit
Beschwerdemanagement
Kundenservice
Kundenbindung
Reklamationsbearbeitung
Kundenbetreuung
Microsoft Teams
Microsoft PowerPoint
Data Entry
Microsoft Outlook
Microsoft Office Suite
Microsoft Office 365
Microsoft Word
Data Analysis
Interaction
Administration Skills
Time Management
Customer service
Customer care
Customer Support
Chat
ChatGPT
MS Office
MS Office 365
Micosoft Outlook
MS Teams
MS Excel
MS PowerPoint
Food Preparation
Order Processing
Cash Handling
dependability
Stress management
self-discipline
work eithic
management skills
Empathie
Freude an der Arbeit
Empathy
Communication skills
Coordination Skills
Decision Making
Problem Solving
Teamwork
focused attention to detail
Organization Skills
Reliability
ambitious
Flexibility
ability to work under pressure
Fast learner
Organization skills
attention to detail
excellent telephone manner
Negotiation skills
time management skills
problem solving skills
Decision-making
Leadership
Adaptability
Multitasking ability
detail oriented
Communications skills
Organizational skills
Critical thinking

Werdegang

Berufserfahrung von Sachin Rai

  • 3 Jahre und 5 Monate, Juni 2020 - Okt. 2023

    Senior Executive – Customer Services

    Sage Publishing

  • 2 Jahre, März 2018 - Feb. 2020

    Customer Support Associate

    MPS Limited

  • 1 Jahr und 10 Monate, Apr. 2016 - Jan. 2018

    Science & Mathematics Teacher

    North Point School

  • 1 Jahr und 10 Monate, Apr. 2016 - Jan. 2018

    Mathematics and Science Teacher

    North Point School

  • 8 Monate, Apr. 2016 - Nov. 2016

    Crew Member

    McDonald's Restaurant

Sprachen

  • Englisch

    Fließend

  • Hindi

    Muttersprache

  • Punjabi

    Fließend

Interessen

Sports
Art
Music
Cooking
Travel
YouTube
Social Media

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