Sankhadip Sen

Recruitment, Training and support capacity planning. Incorporating IT Enablement and Conduct business and technical studies. Database Management. Conduct reviews to assess quality assurance practices and ensuring target achievement as per SLA of Severity. Enforcement of EWS and partnering with HR to close people issues within the IT and OPs Support team. Developed a Web-Based solution for ease of recruitment and real time data base updation. Managed 5 resources.

Lead a team of 9 contractual resources to ensure 100% IT uptime Administration of VMWare ESXi, BigFix Server, BigFix Relay Server Complete administration of Windows based Servers Implementing, Updating and Maintaining of GP Managing Power-Shutdowns Events Change Management, Ramp-up and Sunset, Service Management, Incident Management Interviewing new Desktop Support and Contractual System Admins Maintaining Back-up and Restoration AD support, User Account maintenance

Took Customer Service and Supervisor Calls for a Canadian Retail Giant. Met New Hires, trained them about the process and client metrics. Taught them the multiple Tools, and to take online orders for Gift Registries through Main Frame .Audited their calls and E-Mails and provided feedback and coaching as necessary.

I was responsible to receive calls from the customers of a leading internet service provided in the US and resolvingtheir concerns about Internet connectivity or Routers over the phone.

Creating Test Scenarios from SRS, converting them to Test Cases and then to Executable Test Data. Carried out high-quality L3 and L5 pre-production Testing with little supervision reported Bugs and Tracked them viaMercury QTP and QC. Prepared reports highlighting important information such as Daily Dashboards of Bugs reported Versus Fixed and theTAT for builds. Bug Tracking via Jira. Automation via Record and Playback feature of QTP. Integration, Regression, Functional and System testing.

C++, Java, Networking Scored 8.06 GPA