Sarah Knapp
Angestellt, IT Consultant, PCMS Datafit INC.
Cincinnati, Vereinigte Staaten
Werdegang
Berufserfahrung von Sarah Knapp
Bis heute 14 Jahre und 4 Monate, seit März 2010
IT Consultant
PCMS Datafit INC.
- Promoted to Field Consultant. I assist the network administrator with administration of the network and day to day tasks. - Assisted in a facilities move from Springdale to Mason.
Bis heute 14 Jahre und 4 Monate, seit März 2010
Network Consultant
PCMS Datafit, Inc
- Promoted to Field Consultant. I assist the network administrator with administration of the network and day to day tasks. - Assisted in a facilities move.
2 Jahre und 6 Monate, Okt. 2007 - März 2010
Engineer Coordinator
PCMS Datafit, Inc.
- Managed and maintained the schedules of 20 engineers while handling supports calls, and other administrative tasks. Assisted with internal support issues and Managed Services. - Focused on being billable by bringing in 20-30k in revenue per quarter while in a role considered non-billable.
1 Jahr und 11 Monate, Dez. 2005 - Okt. 2007
Help Desk Coordinator
Cintas
- Worked on a help desk of 20 plus people. Averaging 60-100 calls per day. Supported over 30,000 users. - Performed level 1 tasks including unlocking, resetting passwords, installing printers, troubleshooting basic network connectivity issues and resolving issues with Office. Supported Linux based thin clients through Windows Terminal Server. - Troubleshooted issues with AS400 backups, clearing writers for printing, and full system saves. Also shut them down
Ausbildung von Sarah Knapp
2 Jahre, Okt. 2004 - Sep. 2006
Computer Networking
Brown Mackie College
Microsoft
Sprachen
Englisch
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