Sebastian McClintock
Angestellt, Senior Manager, Digital Customer Experience, UNITY Consulting & Innovation
Berlin, Deutschland
Über mich
https://www.linkedin.com/in/sebastian-mcclintock
Werdegang
Berufserfahrung von Sebastian McClintock
Bis heute 1 Jahr und 3 Monate, seit März 2023
Senior Manager, Digital Customer Experience
UNITY Consulting & InnovationMy position is best described here: https://www.deliveryhero.com/blog/customer-experience/
1 Jahr und 3 Monate, Jan. 2016 - März 2017
Senior Global Customer Experience Analyst
Allianz Global Corporate & Specialty SE
Work with cross-functional teams across the globe to embed Voice of the Customer as a part of the culture. Develop tools to promote value of and implementation of customer insights as tool for informed decision making. Support development of programs targeted to respond and close the customer feedback loop. Drive implementation of global customer experience program across all countries (>22) in alignment with globally consistent standards and locally flexible elements.
1 Jahr, Jan. 2015 - Dez. 2015
Customer and Market Insights
Allianz SE
- Responsible for Service related topics worldwide (e.g. Customer Loyalty, Complaint Management, Customer Journey, Surveys, Panel Surveys, etc.) - Governance and management of Top-down and Bottom-up NPS, incl. steering of external provider - Developed and implemented a Top-down NPS ambition model which helps to quantify improvement possibilities regarding market position - Organization of bi-annual Workshops with participants from more than 10 countries
2 Jahre und 6 Monate, Juli 2012 - Dez. 2014
Customer Database/ Analytics Expert
Allianz SE
Global Top-down NPS analysis (>30 countries); NPS and Customer Growth; Market Potential Analysis
2 Jahre und 5 Monate, Feb. 2010 - Juni 2012
Operations Business Intelligence Analyst USA
Allianz Global Assistance USA
Data Mining and Visualization of customer feedback data and related service quality metrics. Support management in meeting internal and external survey standards. Produce and maintain daily, weekly, and monthly reporting packages for Operations management team. Participate on departmental and cross-functional management teams to improve collection of customer data and drive customer delight. Ensure data quality and create Dashboards of Business Units (Brazil, Mexico, and Canada).
8 Monate, Juni 2009 - Jan. 2010
Claims Analyst
Allianz Global Assistance USA
Translating and processing healthcare claims; German/ English translations of surgery and police reports
10 Monate, März 2008 - Dez. 2008
Assurance and Advisory Business Services (AABS)
Ernst & Young AG, Berlin
Prüfung des Berliner Senats und der IBB-Berlin, korrekter Einsatz von EFRE-Fördermitteln - Vergabeverfahren, Publizitätsvorschriften, Verwendungsnachweise ect.
4 Monate, Nov. 2007 - Feb. 2008
Researcher
Offshoring Institute, Berlin
Research for Location Selection Database (cities); Business Development; Survey "Offshoring Trends 2010"
3 Monate, Aug. 2007 - Okt. 2007
Recreation Director, Assistant
Henrico County, Richmond, VA, USA
3 Monate, Mai 2006 - Juli 2006
Volunteer for the Soccer World Cup
FIFA
1 Jahr und 2 Monate, März 2005 - Apr. 2006
Vice-President of Finance
AIESEC, Freie Universitaet Berlin
Responsible to manage finances of AIESEC at "Freie Universitaet Berlin"; Supervisor of local Finance Team; In charge of annual balance sheet
3 Monate, Aug. 2005 - Okt. 2005
CEO’s Assistant
Projektkontor
4 Monate, Mai 2003 - Aug. 2003
Catering assistant
Parkdean Holidaypark, Newquay, Great Britain
Ausbildung von Sebastian McClintock
6 Monate, Aug. 2006 - Jan. 2007
business
University of Pécs, Hungary
4 Jahre und 11 Monate, Okt. 2003 - Aug. 2008
business/ economics
Freie Universitaet Berlin, Germany
finance, management, economic geography
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Russisch
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