Semyon Khatov

Testing new versions of the CommuniGate Pro software. *nix and Windows based communication server General technical support (chat, email, phone). Analyzing of software logs (mail and SIP protocols). Help with implementations of software for main customers. Migration from different mail systems to CommuniGate. Work with developers (work with Jira and RedMine trackers). Close work with main customers.

Supporting and expanding of the IT infrastructure. Mostly based on Windows 2008-2012, CentOS, FreeBSB servers in VmWare virtual structure. Infrastructure developing for new projects (new hospitals and facilities). Systems monitoring (Nagios, Cacti). Support of Dell, HP, Cisco hardware (regular and blade-servers). Work with Data Storage Systems (HP, Dell). Technical documentation.

Personal support for one of the top-100 Forbes businessmen. Preparing workplace for client before his visit (including remote support when client visits one of his mansions) Data backup, systems monitoring.

Work in 12 hours shifts, including nights and holidays shifts. Monitoring of Infrastructure, backup and anti-virus update system maintenance. Problems analyze, investigating the causes of the problems and solving them Installation, configuration and operation with Nagios monitoring system. Work with Assyst Help Desk software. AD, Exchange, DPM, DHCP, DNS Continuous work on improving group and service desk efficiency.

Internal user support. Two main offices with around 1500 users in Moscow. Help for remote users in other countries during their work travels. Work with HelpDesk, ServiceDesck (Assyst). Software installation and maintenance. Office equipment maintenance. Remote user support (Webex, DmWare, Microsoft OCS). Basic Active Directory tasks. Hardware installation and configuring. Basic Cisco equipment tasks. Work with corporate anti-virus software. Documentation.

Building of a local network (wires laying, routers configuring etc.) Two offices in different cities with summary about 30 desktops and laptops. Installation and configuring servers (two domain servers with Windows 2003 SBS (DNS, DHCP, AD, Exchange Server). Installation of print-servers. Support of the office communication (dialogue with the ISP, changing type of connection during office grows (Dial-UP->ADSL->LAN). Configuring the VPN between two offices. Technical user support.

Assemblage of desktop computers, installation of various software, checking for problems before sending to customer.