Shadab Jabbar Khan

To provide end-to-end seamless integrated support to our sales leaders, enabling them to achieve sales revenue, profit and growth objectives for IBM products, solutions and services through superior business analytic, sales pipeline management, revenue forecasting, weekly sales calls management and acting as a focal point to provide advisory services on current business situation. Functionally manage Team in three different locations including an International City Mexico.

- Ensure continued control over all operational functions through regular monitoring, and frequent meetings with all staff; - Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting pro-activity and responsiveness to customer issues; - Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality and productivity.

- Managing a Team of 26 Members and looking after client annual balance confirmation requests; - Work Allocation, Payment Flow Monitoring and assuring clear payment execution before RTGS and EBA Cut-Off; - Swift Messaging includes Cash Management through Direct or Correspondent Banking; - Experience in Corresponding Banking and execution of Non-STP Payments through SWIFT Messaging, via MT 103, MT 202, MT 200, MT 204 & MT 109.

- SME (Service Management Expert) for the newly developed Translation Tool; - Working on Remedy and providing translation of the tickets; - Managing entire translation process, i.e. work allocation, review, timely delivery; - Building weekly report for the process, procedure and work estimation; - Conducting Interviews and German Language Sessions for the Technical Team Members; - Translation for Insurance and Technical Process.

- Coordinating with our German office colleagues and other German clients; - Communication and Office correspondence, attending & supervising meetings; - German Language translation and correspondence and all other assignments required in day to day organization work processing within the Germany office and clients;

- Translation of Insurance Process and Technical Process; - German classes sessions and interviews; - Manage work distribution and look after the German process in manager’s absence;

- Web and Voice Support to SOE and NCSoft Departments for German customers; - Providing Technical and Billing Support to SOE and Billing Support to NCSoft Clients; - Managing Team of 8 as an Acting Team Lead and Trainer for the Process taking Daily Briefing and De-Briefing Sessions for the team; - Weekly Training and Process updates for the team. Training the new members of the team about the Product and Project. Doing Quality Check of other team members.

International Business and Operations

Political Science

English, Hindi, History, Political Science & Economics

Hindi, English, Maths, Science, Social Science & Biology