Sharang Pathak

- Management of the meetings of the Quality Board on the service partner side to negotiate the ticket quality, since the quality of the tickets is directly related to the penalty. - Operational management and work with a team of 50 employees, who are divided into 3 different shifts and 3 locations (de, cz, pl). - Leading the role for a new SC3 project for VW for configuration and knowledge management that supports the global introduction of the SC3 tool

Acted as one of the key roles in global roll out for Lync/S4B application ; Responsible for the operative implementation, execution, processual compliance and end-to-end performance of the Incident Management process; Acted as presiding authority for securing the observance of the service level agreement

-Performed market research and analyses to select the most optimal KPI calculation technique - implemented Process Based Management System (PBMS) and then replaced with Failure Modes and Effects Analysis (FMEA) -Successfully implemented FMEA, aimed at re-defining workflow processes and analyzed the KPI metrics for the Global After Sales Technology department of Volkswagen, Germany

-Performed Structural Analysis of the department and re-designed the process workflows currently implemented at Volkswagen to enhance operational efficiency-Defined and designed KPI's after thorough understanding of the workflow processes in the department of Volkswagen AG - After Sales Technology - Technical Workshop Information - Electric Systems -Completed Master thesis after creating new processes and defining KPI’s that helped analyzing the status of the department

Finding technical failures with Automotive data in the pre live stage of the website portal MSQP (My Service Quality Portal) and My Active Feedback System and suggesting for improvement for better usage in the department of After Sales and Services - (VST 2/2)