Simone Ziller

Project Management for Implementation of D365 for Service Management and Prioritization of Requirements

Continuous development of a CRM system (Microsoft CRM) User Support User Training Project Planning Restructuring of Processes Conception and Implementation of a CRM system

Improvement of Salesforce.com and ongoing enhancements to meet business needs Continuously identify and implement CRM business process improvements and changes Work with management team to develop dashboards and reports to help run the business Facilitate coordination of CRM data and business processes to enhance reporting capabilities Creation and maintenance of training and reference materials Provide on-boarding and advance user training Configuration and Customizing of Salesforce.com

CRM: Improvement of Salesforce.com and ongoing enhancements to meet business needs for example Implementation of Lead- and Opportunitymanagement Analysis of data and sales processes Creation of Reports and Dashboards Sales: Distribution of new technologies in the energy sector Preparation and negotiation of proposals

Recording, dissemination and implementation of the channel program Plan, design and implement joint marketing activities with channel partners Identification of cross-functional projects to increase the business volume Identification, design and implementation of optimization processes Renewalbusiness Contect Security (IronPort & Scansafe)

Order Management and Product Procurement in cooperation with US headquarter Preparation of weekly, monthly and annually forecasts Developing and executing operational projects

Processing flight time changes in the reservation system Telephone and written correspondence with partners and customers Complaint processing

Selling and arranging travel excursions Cooperation with hotels, airlines and transportation companies Customer service

Hotelmanagement Eventmanagement Travelmanagement