Sonali Sulakshini
Angestellt, Business Analyst, Trax Retail
Banduragoda, Sri Lanka
Über mich
Pega certified IT Business Analyst/Application Support Analyst with over 7 years experience across diverse domains. Providing technical support for cloud, and software issues. Skilled in troubleshooting, problem-solving, and providing excellent customer service. Excels in ensuring operational continuity and providing seamless on-boarding experiences for new hires. Proven expertise in translating complex business requirements into actionable user stories and successfully implementing solutions through both Agile and Waterfall methodologies. Proficiency includes project management, wire-framing, business analysis, data analysis, requirements gathering, documentation, root cause analysis, incident management, system monitoring, analyzing and maintaining large databases, performing functional, UAT, regression testing activities and providing global technical and business support, along provide training for IT and other teams.
Werdegang
Berufserfahrung von Sonali Sulakshini
Bis heute 10 Monate, seit Aug. 2023
Business Analyst
Trax Retail
Bis heute 11 Monate, seit Juli 2023
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Sprachen
Englisch
Fließend