Stephan Chancele Nguema Ollame
Angestellt, Senior Solutions Analyst, MFS Africa ( Mobile Financial Services)
Kalkara, Malta
Über mich
Stephan is a highly skilled and versatile professional, currently serving as a Senior Solutions Analyst at a Fintech company. With his broad range of skills and experience, Stephan is a valuable asset in any organization that involves the use of heavy machinery and the management of data and customer relationships. Whether developing business strategies or analyzing data to identify trends, he brings a unique combination of technical expertise and business acumen to the table. In addition, Stephan also excels in Salesforce Business Analysis, and his Fluency in both French and English rounds out his impressive skill set, making him a well-rounded and versatile professional and a valuable asset to his team. With all aspects stated above, Stephan is a sought-after expert in the field of Fintech and a valuable resource for clients seeking solutions to complex problems.
Werdegang
Berufserfahrung von Stephan Chancele Nguema Ollame
Bis heute 2 Jahre und 8 Monate, seit Okt. 2021
Senior Solutions Analyst
MFS Africa ( Mobile Financial Services)
• Identify new initiatives for maximizing growth through customer experience strategies. • Oversee systems and controls to adequately meet and maintain service levels and KPIs. • Process engineering. • System improvements. • Identifies and develops best practices for working with or adding value to the customer, and champions among colleagues/stakeholders. • Monitor financial indicators to determine success and required changes to the business strategy.
- Working within the After-sales division to offer relevant training to help improve dealers’ parts and service absorption. - Leading corporate dealer parts and service business training strategy. - Processing inquiries related to product performance, product features, service administration, product training and warranty. - Collect customer requirements, determine technical issues, and design reports to meet data analysis needs. - Technical support and Technical Trainer on Massey Ferguson Tractors.
Sprachen
Französisch
Muttersprache
Englisch
Muttersprache
Deutsch
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