Steven Krasausky

Ihr Dienstleister vom Fach für Gebäudemanagement, Haushaltsauflösungen, Betriebsauflösungen, Demontagen, Entkernungen, Abbruch, Bodenlegearbeiten, Fliesenlegearbeiten sowie Renovierungen und Modernisierungen in Hamburg und Umgebung.

- Responsible for the overall business portfolio - Business Transformation into a new structured organization including process optimization - Optimisation of the production lifecycle - CRM implementation into operational Department - Setup of new Sales unit including a new expedition and Sales tools to increase offer generation - Implementation of Quality Management and complaint handling processes.

- Responsible for the German Project Portfolio - Definition and realisation of a new Target Operating for the COO Change Organisation. - Definition and Implementation of an Agile Project Lifecycle Framework for Barclaycard Europe - Business Transformation into an Agile working Organisation - Project Portfolio Management

- Accountable Project Manager for the implementation of the European Consumer Credit Directive ensuring full compliance to national legislation. - Delivery of a new debit card product for the German portfolio in conjunction with a fraud prevention solution. - Project Management responsible for the successful German implementation of the European Payment Service Directive ensuring full compliance to national legislation.

- Implemented a business process and rules driven underwriting solution for one European market combined with a document management scanning und workflow solution. - Evaluated business process management, business rules engine as well as scanning and archiving solutions vendors to identify solution allowing to support multiple business process across multiple operational centres and countries/markets, selected scanning supplier

- IT Organisator within an international Data Warehouse project. Analysis of the data extraction, transformation and loading (ETL) process. Gathering of operational report requirements.

- Responsible for Product and System trainings for customer service agents. Communication and difficult talk training for Call centre agents. Resource Planning. - Team leader of 10 Call centre agents responsible for cross sells, service, retention calls and resource planning. - Subject Matter Expert for year 2000 project representing operations.