Stiven Janaqi

• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved • Collaborates with their immediate report, ensuring that costs and inventory are controlled

• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

• Act as the first contact person for guests • Check-in and check-out of guests • Reception and processing of reservations • Make phone calls • Other general reception activitie

• Receive emergency and non-emergency phone calls from Delivery Associates and document all information, incidents, and issues • Address Delivery Associate problems and requests by communicating directly with Amazon personnel and providing solutions • Enter data in various systems and Google documents, maintain logs, record calls, activities and other information • Prioritize phone calls according to urgency and importance

• Lead the operations team in managing service operations carpark and maintenance of the mall • Plan, formulate, manage and oversee the operations, maintenance, and upkeep of the shopping mall • Review the facilities management programs and developments to ensure that the shopping mall performs at an optimum level • Manage all aspects of Property / Facility Management, Client Reporting, Presentation, Vendor Management, Contracts, and Staff • Ensure that the property is kept in excellent condition

• Overseeing daily business operations • Developing and implementing growth strategies • Training low-level managers and staff • Creating and managing budgets • Improving revenue • Hiring employees • Evaluating performance and productivity • Analysing accounting and financial data • Researching and identifying growth opportunities • Generating reports and giving presentations

• Recruiting, interviewing and orienting new staff members • Monitoring and evaluating staff performance • Managing a departmental budget and forecasting budgetary requirements • Setting strategic long and short-term departmental goals and evaluating outcomes • Motivating and inspiring staff and facilitating personal growth • Conducting training and seminars for continued skills improvement • Communicating job expectations to staff • Ensuring the highest levels of quality are met

• Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability • Implementing human resource duties including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics • Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated.