Tarun Jain

First point of contact to consult with business users to innovate their processes, managing stakeholder requirements, defining sprint scope using JIRA, strategizing Salesforce org alignment, integrating external systems, enforcing coding standards, and developing custom reusable components.

First point of contact for key users to discuss new features and support tasks to consult business users with ideas to improve their business process. Responsible for defining & implementing an org strategy & coding standards for the various lines of business within the company in a single salesforce org. Also responsible for designing scalable and reusable solutions using apex, aura and lwc.

Requirement gathering Development lead for service cloud implementation with primary focus on solution design Working extensively with customer facing Live Chats and omni channel used by over 2500 users. Built deployment frameworks using Git and Jenkins. Proactively involved in helping design & develop solutions which with a focus on reusability. Worked on the Open CTI implementation provided by Salesforce to connect with external CTI tools.

Working closely with business teams located globally to consult on business problems. Developed In-house Salesforce apps, using tooling API, to manage better the Salesforce practice across the organization. Worked closely with multiple teams to develop applications using REST API. Delivered applications targeted towards 200+ users. Experience working on multiple AppExchange Products. (Primarily Youreka for offline surveys).

Lead a team of 10 developers to deliver project targeted towards 800 users located in 6 countries. Developed an integrated between 2 salesforce instances using the Salesforce to Salesforce feature. Gathered requirements and suggesting the solution for these requirements. Set up the environments to proceed with development activities.