Tatjana Schübel

Automotive

Key Contact role for New Business Development and Digitalization projects. Global Program Manager for Multi-Channel Contact Centers. Continuous improvement of customer satisfaction and Lead Generation mainly for Social Media and Live Chat Businesses in the After-Sales and Sales functions of Mercedes-Benz.

• Main Key Contact for stakeholders (Agency, HQ) • Accountable for business objectives and plans within the department • Uncover new ways to partner in order to drive innovation and growth • Create, assist and evolve regional account strategies especially for German MB Retailers • Supporting the recruitment, on-boarding and training of new team members • Engaging customers within the social media channels, monitoring and observation via the CRM tool

Management/Dialogue within the official Daimler AG Social Media Accounts, CRM tool involvement

Responsibilities: • Participant full-day workshop in Berlin: Content "AIDA" model and Communication Training • Fundraising for nonprofit organization "World Vision" • Mandatory to work successfully as part of an ambitious team • Direct Marketing for NGO “World Vision” via Dialog Direct; in Berlin, Düsseldorf, Frankfurt/Main, Darmstadt and Wuppertal, Germany

Erasmus- Semester Abroad Internship in Barcelona, Spain • Contracting Department • CRM Tool Configuration • Key Account Contact for Stakeholders

Customer Services and Hospitality Management

Responsibilities: • Customer Care in German and English • Customer Consultancy • Planning and realization - Animation and Event Activities • Front desk

Strategisches Management; Internationales Marketing; Current Issues in Marketing; Globald Branding; Brand Communication; Konsumentenverhalten und Marktforschung

Cultural Diversity, Destination Management and Project Management Structure

Francais Level A1-B2, Cours du soir

Marketing & Communication

Dual System for Vocational College Degree + Training as an Assistant for Hotel- and Tourismmanagement