Thomas James Moon

Berufserfahrung von Thomas James Moon

• Bis heute 7 Jahre und 8 Monate, seit Okt. 2016

  Excutive customer support agent/Supervisor Customer Service Chauffeur Services

  SIXT SE

  Supervising a team of c.a 24 employees QA(monitoring of employees/ feedback meetings/Control of the discipline) The creation of shift plans for the employees Delegation of tasks according to the personal strengths/skills of the team The forwarding and collection of wishes/problems/issues of the team to the responsible department Resolving and the investigation of issues/problems from internal departments Training the employees(new process/old process/daily tasks) Fulfilling the daily business tasks

• 9 Monate, Aug. 2017 - Apr. 2018

  Senior Dispatch Agent

  myDriver - MD Digital Mobility GmbH & Co. KG

  Senior Agent for the late shift. Responsible for the daily business and leading a small team c.a 4 employees. Dispatching short and long term bookings Inbound and outbound calls from Driver companies

• 10 Monate, Okt. 2016 - Juli 2017

  Customer Support Agent

  myDriver - MD Digital Mobility GmbH & Co. KG

  Inbound and outbound calls for customer care Answering emails from customers Booking/cancelling rides(bookings)

• 5 Monate, Feb. 2016 - Juni 2016

  Senior Sales Manager

  Move24 Group GmbH

  Delivering outstanding Customer Service Ensuring smooth liaison between the Sales and Operations Team Selling bookings to partner companies Inbound/outbound/emails for bookings from customers

• 3 Jahre und 2 Monate, Jan. 2013 - Feb. 2016

  Tier 2 Escalation Agent in Cloud Partner Support

  arvato digital services

  Verifying/formulating/troubleshooting billing and technical issues Supporting customer services agents with tasks and queries Reporting directly to internal/external departments for billing and technical issues

• 6 Jahre und 8 Monate, Aug. 2005 - März 2012

  Observer in the Royal Artillery

  British Army

  IT & Communications, target acquisition