Thomas Härtel

pro bono

Managing a team of regional demand managers who are single point of contact for all regional IT services teams for capturing and analyzing new demand and requests as well as engaging regional stakeholders.

Ensuring IT Governance, supplier management as well as stakeholder management in managing the relationship to BAT’s global network supplier (OBS & BT). Development and execution of an RFI/RFP to select a new supplier for all network connections globally in BAT (900+ sites in 100+ countries). Based on principles of global managed service provided by one global supplier, providing one global network and working to one global set of service processes and procedures based on TOM.

Management of all global network connections for more than 140 countries by governing the relationship to one global telecommunications supplier, supported by a team based in Asia.

Consolidation and management of several IT service organisations in different countries based on ITIL. Reduction of legacy services and applications, novation of contracts, alignment of processes and management of virtual teams.

Management of IT technologies and IT services for the local organisation in Germany, based and restructured on ITIL service processes. Implementation of a fibre-to-desk infrastructure for Head Offices and successfull migration of Win31/DOS desktop to Windows XP for the German organisation.

Set up and management of an IT team in a manufacturing environment and successfull delivery of a year-2000-project for a highly automated manufacturing plant.

Automation of manufacturing at different locations of the company including intensive production management training in Macon, USA.

Information technology and services, Software development for sanitation retailers based on L3 operating system, Hardware distribution and distribution of lighting systems, Electronic development.