Thomas Hillard

At Digitale Seiten, I achieved significant improvement in KPIs by creating and launching new products. I performed AB tests for multiple products by developing test criteria and MVPs. I enhanced productivity by leading a multi-office team in agile and scrum methodologies.

At Arzttermine.de I introduced new products and optimized internal and external processes collaborating with team members and initiated pro-active change in customer success management, accounting, marketing, and operations. Highlights include: — Improved search traffic by 600% and MOM customer acquisition to 150. — Pushed rapid product and operations growth, optimized lead generation, and increased customers from less than 100 to more than 2500.

During my position at NTT DATA, I reduced obstacles in schedule, utilization, and sign off. I participated in status and risk analysis meetings to organize interactive sales and delivery resources. Key achievements: — Secured new business and additional billings with clients, as well as developed proposal and SOW from RFPs for opportunities. — Headed a disparate team into an aligned regional office, which reduced missed opportunities and increased overall resource utilization.

As a Technology Manager, I maintained relationship with client ELT and earned undivided trust with client and license to get things done without supervision. The following are highlights of the value I have brought to the company: — Managed offshore and onshore team to deliver front-end assets for multiple websites on a multi-country multi-language global e-commerce platform. — Executed high-complexity enterprise solutions initiatives on global account by supervising team members.

During my position at Web Designer LA, I provided hands-on support to educate clients on project direction and technology. And led various website and software projects from end to end. Key achievements: — Increased average client contract value from $2K to $30K. — Planned and completed simultaneous projects with a highly skilled team of three designers and programmers. — Delivered exceptional services to clients, including Dole, IE Designs, Dennis Daniels, Dell Financial, and Cutie.