Thomas Müller

Servify is on a mission to help consumers take control of all their devices and appliances - at home or at work. In the days to come, we'll be empowering our users with more amazing technology that'll help them live better. We continue to include more devices, more brands and more localities. You'll be hearing more from us soon. Visit www.servify.in to know more and keep yourself updated on what we do.

Helping customers transforming their Professional Services and After Sales business with the help of leading edge technology solutions. Specialization in Field Service, Spare Parts Pricing, Spare Parts Management, Service Lifecycle Management, Omnichannel solutions to achieve superior XP, e2e platforms which are integrating the complete services supply chain/eco-system in real time.

Pre-sales and business development, specifically for BRIC countries, new OEMs and Insurance business. Mergers & Acquisitions. Development of new business models in the B2C service space, on-device/digital self help and insurance business.

Accountable for global operations, providing managed services / outsourced Care services to multiple smart phone OEMs and Insurance companies on a global basis.

Accountable for the global after sales demand supply network of mobile phones, including materials management, spares distribution, reverse logistics, transport, global repair & global recycling network. Responsible for global network of physical consumer touch points, providing customer service for consumers. Warranty claim validation and fraud management.

Running Nokia Siemens Networks Hardware Services business line globally. Accountable for sales, profitability, customer satisfaction and operational performance. Integration of the Hardware Services businesses, organisations and operations of Nokia Networks and Siemens Networks. Member of global integration team in order to merge Nokia Networks and Siemens Communications businesses.

Running Nokia Networks Hardware Services business line globally. Accountable for sales, profitability, customer satisfaction and operational performance.

Managing services business with T-Mobile globally incl. P&L. Operations and business performance of all services to T-Mobile. Marketing & Sales of services towards T-Mobile OpCos.

Managing EMEA networks implementation business with P&L. Accountable for operations and business performance of Rollout Services, including customer loyalty and employee satisfaction. Managing performance and risk of turnkey projects and for sourcing of network implementation services and materials.

Building up and managing the full scope of customer services business with P&L in Austria, Czech Republic and Hungary.

Managing the Hardware Services (HWS) business in Central Europe (CE) with P&L, operations and business performance. Leading Central Europe customer logistics for network implementation business.

Responsible for implementation, maintenance, repair & overhaul of mission critical NATO communications, cryptographic and computer systems within the Central Region and globally for selected, mission critical systems including metrology equipment maintenance for Europe. Leading a multinational team of more than 200 soldiers (technicians/engineers) and NATO Civilians in a NATO managed MRO facility.

Various positions in the German Airforce in Communications Engineering, operations functions incl. a company commander assignment. Rank: Captain