Thomas Thalmeier
Angestellt, Solution Owner CRM, AGCO Corporation
München, Deutschland
Über mich
Are you looking for 25 years expertise in customer relationship and customer experience management? I am passionate about challenging / helping businesses to drive their digital transformation in CRM / Sales / Service, establish customer excellence, increase sales, while optimizing the operational efficiency. I have a strong background to analyze your business requirements, translate them into a sustainable roadmap, and implement value based solutions and best practices. Looking forward to discussing with you how I can contribute to your organization with passion, engagement and creativity ..
Werdegang
Berufserfahrung von Thomas Thalmeier
- I analyze requirements, processes to create a sustainable vision - As advisor I lead with best practices and design of value driven solutions - I manage the sales cycle with customers, partners and global cross-functional teams - Creation of journeys maps, user stories, value maps, and business cases - I implement and present custom solutions to show the business impact - I manage POCs and MVPs with agile methodologies and mitigate roadblocks - Presentations, compelling pitches, and enablement
5 Jahre und 8 Monate, Mai 2013 - Dez. 2018
Consultant, Business Development, Partner Manager - Digital Customer Experience
infinIT.cx GmbHBusiness development, account planning and go-to-market strategy Design of economic, qualitative and customer focused solutions and roadmaps I acquired and delivered projects for digital engagement like chat, messaging, bots Impact: increase conversion, improve CSat, and optimize operational efficiency I established and managed a new partnership for meaningful conversations Evangelist to Sales and Service organizations, enablement for sales and delivery
1 Jahr und 8 Monate, Sep. 2011 - Apr. 2013
Geschäftsführer
Selbstständig
5 Jahre und 7 Monate, Feb. 2006 - Aug. 2011
Manager Presales Consulting DACH
Genesys Telecommunications Laboratories GmbH
2 Jahre, Feb. 2004 - Jan. 2006
Presales Consultant
Genesys Telecommunications Laboratories GmbH
3 Jahre und 7 Monate, Juli 2000 - Jan. 2004
Product Manager, Head of Product Management
varetis AG
2 Jahre und 1 Monat, Juni 1998 - Juni 2000
Bid Manager, Projektmanager
varetis AG
Ausbildung von Thomas Thalmeier
Wirtschaftsingenieurwesen
Universität Karlsruhe (TH)
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Italienisch
Grundlagen