Torben Haagh

I managed everything within communication, marketing and support related to social medias in 8 countries. The department consisted of 'customer support' which supported all countries, 'communication' which ran all news letters and communication strategy in the different countries, 'logistics' which managed gifts and loyalty program and finally 'products and events' which developed the site in relation to content and usability. Total FTE at 15.

i managed the departments for product management and development, analysis and internal communication in relation to both online and offline media. Focus was on launching new sales campaigns, new products, new offerings with a strong online focus. The prodcuts traded at total value of more than €50 mio. FTE's between 3-10.

I managed the department for internal communication and costumer satisfaction with a strong focus on developing new tools for easy communication access such as internal employee networks. Plus focus on surveying satisfaction levels and turn this into actionpoints for the entire company. FTE's 3-5.

I managed a portfolio of both online and offline media. The focus was to develop and launch new products and turn them into sales incentives and sales concepts, plus educate the sales force in sales strategies and sales tools.

Master thesis: Customer portfolio optimisation by improving corporate image (Ikano Finans)

The line focused on skills within analysing complex matters within different fields and to turn this into a thesis/report.