Vanessa Bless

- Managing sales team of five - Established new work procedures - Supporting management and sales team of ten - Reviewing and evaluating monthly team achievements - Supporting and coaching sales team to reach their full potential, including customer care, effective planning, organization and time management

- Managing office operations and client requests - Handling and resolving customer complaints - Supervising and managing cleaning professionals - Monitoring and controlling task fulfillment

- Responsible for customer care and for the acquisition of customers - Supporting sales management - Calculating and creating offers - Scheduling and confirming appointments for the sales manager - Communicating daily with different departments to maintain quality

- Managing daily activities of office as well as company-wide projects - Responsible for incoming and outgoing correspondence - Mastering accounting as well as payroll accounting - Handling telephone inquiries and customer complaints - Supporting staff to help maintain quality and efficiency - Reviewing documents for completeness

- Identifying all issues in team and provide continuous support - Managing cleaning for offices and cafeteria kitchen

- Working as a cashier and information desk officer - Resolving customer complaints and negotiating solutions

Apprenticeship / Kötter GmbH & Co. KG, Berlin) with a degree of HWK Potsdam

General Linguistics, French, German and English philology, North-American history, Archaeology and Musicology