Virgil Manolache

-> Taking care of accurate nearshoring of different back-office processes/HR products with their migration from a country to another -> Assuring the technical and operational enablement of the local teams through setting up redesigned processes, system testing -> Setting up KPI’s and SLA’s for the respective products and driving them up to their best result -> Driving continuous process improvement and identifying robotics/automatization potential in each process through several specific utilities

Employed through Genpact Romania: -> Team of 21 FTE - Order Management, Collections, Inside Sales, Tele-Sales, Disputes Management -> Understanding business processes and translate the requirements into technical solutions -> Participate to conference calls with the clients -> Drive standardization and productivity within the team -> Identify training, coaching opportunities and needs for all team members -> Review and communicate the team's performance along with ways in improving it

Employed through Genpact Romania: -> Coordinate with existing distributors / re-sellers to serve small end users identified within the region -> Own overall customer relationships and provide technical and commercial support to customers -> Acquire and communicate competitive market intelligence and industry trends -> Grow sales and profit with existing customers -> Manage product portfolio mix to ensure growth of high value products.

Employed through Genpact Romania: -> Analyze and process the customer requests -> Provide a strong and positive feedback to the end-customers -> Coordinate with the inside commercial team for accurate details and feedback towards end-customers -> Taking care of new joiners in the team, delivering the process to them and creating a training path