Ing. Walid Akrout

Currently managing website development projects and marketing campaigns and improving operation processes.

I was in charge of leveraging the customer satisfaction and develop the customer Experience. I managed the CX in five stores where I assessed the sales team and improved their technical skill (OS X Certifications) and recruited new talents. I also improved technical service processes and reduced customer waiting time by decentralizing the service department and using a ticketing system.

I designed and developed a Mac os x POS application. This application offers a high usability, user friendliness and reliability. It connects to a distant Sage ERP X3 server and offers users, customers and products management as well as a reporting module.

offered a complete solution to B2C and B2B customers tailored to customers needs which can enrich their lives.

Software Engineering, Agile software development, UML v2 Modelling, SQL Network security, Network Administration.

Informatics, business management