Wendell Oliveira

Developed targeted tourism products and social media strategies, showcasing offerings across ads and campaigns. Created and managed a marketing calendar aligned with peak travel periods and customer trends, ensuring content relevance and timeliness. Oversaw online strategies, handling audience segmentation and creative direction to boost engagement and lead generation. Focused on improving operational efficiency by implementing scalable systems and streamlined workflows, enhancing digital delivery products.

Coordinated logistics and operations for corporate and incentive groups in the arts and sports sectors, managing large-scale travel for clients like Brazilian soccer clubs. Developed tailored incentive packages, negotiating with suppliers to align budgets and enhance experiences. Supported the company's shift to tour operations by creating strategic materials, establishing key partnerships, and conducting regular meetings and training to ensure quality and continuity.

Led incentive travel programs for groups over 200 people, creating unique, high-value experiences for top clients like major Brazilian health insurance companies. Built strategic partnerships with hotels and providers, negotiating tailored rates and services. Managed on-site logistics and coordinated team support, ensuring seamless, high-standard experiences through meticulous planning and comprehensive oversight.

Supported operations by developing spreadsheets, workflows, and training resources, enhancing booking management efficiency. Trained new employees on booking processes, client protocols, and quality standards, ensuring smooth onboarding. Acted as mediator for high-priority client issues, resolving escalations to protect client satisfaction and maintain service standards.

Gained pivotal experience at Marsans Brasil, one of Brazil’s top tour operators at the time, gaining insights into daily operations and standards for European circuit itineraries. Developed expertise in contract and rate management, enhancing my understanding of supplier agreements and pricing. Acquired hands-on skills in itinerary planning, crafting travel packages, and negotiating terms, all of which refined my abilities in delivering seamless, high-quality travel experiences.

Gained comprehensive tourism experience at Showtour Viagens, working closely with the owner across all aspects of operations. Specialized in organizing religious and senior group travel to destinations like Jerusalem and Santiago de Compostela, as well as cultural trips to Brazilian events like the Festa da Uva. Presented travel packages to potential clients, which strengthened my communication skills and ability to engage customers, fostering meaningful connections to our travel offerings.