Mag. Zbigniew Bakota
Selbstständig, Senior Transformation Manager, BNP Paribas Gruppe in Deutschland
Munich, Deutschland
Werdegang
Berufserfahrung von Zbigniew Bakota
Bis heute 5 Jahre und 9 Monate, seit Sep. 2018
Senior Transformation Manager
BNP Paribas Gruppe in Deutschland3 Jahre, Sep. 2015 - Aug. 2018
EMEA Client Director
Brand Oriented
Client Service Director for SaaS process automation and operational management solutions. Interim manager and business advisor. Robotic Process Automation consultant. Responsible for TOM, process efficiency and business development in CEE region. Actively participated in product development in Agile methodology. Client facing consultant.
3 Jahre und 9 Monate, Dez. 2011 - Aug. 2015
Head of Operations
UBS
Head of Group Operations incl. delivery for customers across multiple locations worldwide. Responsible for the timely and accurate service delivery of various offshore teams. Responsible for: - SLAs & KPIs - Lean Six Sigma process improvement - people development (L&D) - Client Relations - attrition and employee satisfaction
3 Jahre und 9 Monate, März 2008 - Nov. 2011
Senior Program Manager, IT
Tata Consultancy Services
PMO & CX manager. Banking & Financial Services Director for IT outsourcing projects. Started-up operations for TCS Poland from the scratch. Responsible Customer Experience i.e. set up, transition, project management and daily operations of application development and maintenance outsourcing projects, consulting projects and onsite-offshore project management. Acted as trusted advisor to CIOs and CEO of largest Polish and International financial services companies.
2 Jahre und 2 Monate, Jan. 2006 - Feb. 2008
Manager
EY (Ernst & Young)
Business Advisory Manager in Financial Markets, responsible for strategic advisory, project management, process optimization and management and product development. Led small teams of consultants (4-20) to deliver business consulting projects aimed at: - financial risk management - process re-engineering - operational excellence - product development
5 Jahre und 11 Monate, März 2000 - Jan. 2006
Sales and Marketing Director
UniCredit Bank Austria AG
Sales Director operationally responsible for setting and running a mobile sales force and agency based distribution of banking products, bringing ca $30m net income. Prior to this accountable for sales and marketing of investment products, heading sales force of 220+ Main achievements: - reorganization of sales structure, leading to revenue boost by 400% - seamless migration of 500K clients to new IT system - merger of 2 nation-wide organizations, acclaimed as the best merger in Poland at that time
3 Jahre und 5 Monate, Okt. 1996 - Feb. 2000
Business Development Manager
BNP Paribas Poland
F/X dealer in Treasury Dept. Business Development Manager for SME segment.
Ausbildung von Zbigniew Bakota
10 Monate, Okt. 2003 - Juli 2004
International Marketing Management
Kozminski Business School
Marketing Management
10 Monate, Okt. 1997 - Juli 1998
Business Administration
Jagiellonian University
Business Administration
2 Jahre und 9 Monate, Okt. 1993 - Juni 1996
English philology
Pedagogical University of Cracow
English language
5 Jahre und 10 Monate, Okt. 1990 - Juli 1996
Social Sciences
Pedagogical University of Cracow
Social Psychology
Sprachen
Englisch
Fließend
Polnisch
Muttersprache
Deutsch
Grundlagen
Spanisch
Grundlagen