Željka Kuljanac
Angestellt, External partners Support Specialist, Atlantic Grupa
Zagreb, Kroatien
Werdegang
Berufserfahrung von Željka Kuljanac
Bis heute 8 Jahre und 6 Monate, seit Jan. 2016
External partners Support Specialist
Atlantic Grupa
Customer management - communication with external partners - monitoring and coordination of the activities of external partners - CRM - Call Centre management - database management - customer management - CRM campaigns management - controlling dynamics of ordering - reporting - analysis - assisting in sales
2 Monate, Apr. 2016 - Mai 2016
Stage and Sports Program Guide
Association of Physically Disabled Zagreb
2 Monate, Aug. 2015 - Sep. 2015
Project Manager
DunavNet Belgrade Serbia
Summer school Senzations in Belgrade, SRB. Purpose of project was to minimize problems in agriculture and facilitating the work of people involved in it. Idea was to create a smart winery that would include smart vineyard and smart package. It would enable wine producers to monitor their vineyards and vine warehouses in real time on their PC's and smartphones. It constantly records data and uploads them to cloud-based service. Technologies used: Intel Edison, Arduino, NodeJS, Microsoft Azure and Websockets.
2 Monate, Apr. 2015 - Mai 2015
Stage and Sports Program Guide
Association of Physically Disabled Zagreb
Festival of Equal Opportunities F=M
11 Monate, Jan. 2014 - Nov. 2014
Sales Representative
Croatian Telecom
Department for sale in stores - responsibility for advising customers and taking care of their needs and requirements - presentation, negotiations and selling products and services to residential and business customers - administrative work - achieving individual and group (sales) targets - reporting on the sales results
5 Monate, Sep. 2013 - Jan. 2014
Nontech Admin Agent
Croatian Telecom
Residential Customer Services and financial queries - agents' back up - training agents – new products, services and procedures, how to improve communication and sales skills, how to deal with complicated situations… - encourage agents to better and more conscientious labor for the customer satisfaction - customer satisfaction survey - administrative work and solving complaints - drafting new procedures and improving the old ones - dealing with crisis situations
9 Monate, Jan. 2013 - Sep. 2013
Multiskill Agent for residential customers
Croatian Telecom
Residential Customer Services and financial queries - communication via incoming and outgoing contacts with private customers - presentation and selling products and services to residential customers - solving customer queries - solving financial queries - paperwork - handling complaints
2 Monate, Nov. 2012 - Dez. 2012
Assistant in Public Relations Department and Spokesman's office
Croatian National Television
- community management - media relations - program promotion - viewership analysis - web content management - taking part in shooting TV shows - interviewing hosts and participants of the shows
1 Jahr, Jan. 2012 - Dez. 2012
Senior Support Agent
Hrvatski Telekom
Residential Customer Services - communication via incoming and outgoing contacts with private customers - solving customer queries - presentation and selling products and services to residential customers
2 Jahre und 1 Monat, Okt. 2009 - Okt. 2011
Business Customers Support
Croatian Telecom
- communication via incoming and outgoing contacts with business customers - selling ad solutions - selling ad space on web page Tportal.hr - selling ad space in print and online edition of the phonebook od Croatian Telecom - phonebooks sales - direct sales - value-addes services
Ausbildung von Željka Kuljanac
Bis heute 8 Jahre und 3 Monate, seit Apr. 2016
German Language course
Sokrat Foreign Languages School
Bis heute 8 Jahre und 4 Monate, seit März 2016
Communication and Media Studies
University North, Croatia
Business Communication, Integrated Marketing Communications, Corporate Communication, Public Relations and Corporate Social Responsibility, Market Research, Crisis Management, Qualitative Research
Bis heute 8 Jahre und 10 Monate, seit Sep. 2015
Project management
Alma Mater Europaea, Maribor Slovenia
Political and economic-legal system of Europe, Project management, Management of European projects, EU Cohesion policy, Enterpreneurship and management in practice
7 Monate, Okt. 2014 - Apr. 2015
English language conversational course
Inicijativa - English language school
10 Monate, Sep. 2012 - Juni 2013
German language course
SC Foreign Languages School
3 Jahre und 6 Monate, Okt. 2011 - März 2015
Public Relations
VERN' University of Applied Sciences
Corporate communication, Crisis communication, Marketing, Business information research, Public relations in private and public companies and institutions, Advertising, Communication in politics, Web content production, Social networks communication.
Sprachen
Englisch
Fließend
Deutsch
Fließend
Spanisch
Grundlagen
Croatian mother language
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