Ing. chetanpal singh

 Provide support related to network issues and escalate users for further support if necessary.  Troubleshooting Windows, VM ware.  Managing Active directory.  Windows Server 2008, 2012.  Processed incoming tickets generated in Jira and Service Now  Updating as per the ITIL Process  Monitoring our Network through Solar winds.  Handling of Incident, Change, and Service tickets.  Implementation , upgrading of Firewalls,switches, Routers and Proxy.Support in Network IT infrastructure.

•Work environment in MySql, Excel and Tableau Migrate data from Sql to Excel and perform statistical operation on it . Analyze Data according to requirements . Create Reports and data visualization for presentation . Import the processed data into the Tableau Dashboard Develop attractive Tableau dashboards with applying action filters, Parameters and create graphs

Resolve user related problems in application. Provide End to End support on application. Installation and configuration of Windows, Hyper V, MS Office, MS outlook . Monitoring our infrastructure by Cisco Prime Generating tickets for higher level support in Jira and Service Now management tools. Connecting users to networks and provide initial training in facilities and application. Installation, configuration and troubleshooting of desktop and laptop hardware.

Masters of Information System