Laura Hofman Blanché

* Create, maintain, publish, and archive up to 20 guides, manuals, books, and reference documents per release (Format: HTML, PDF, Javadoc) and 600 pages of online help. * Create and test examples, procedures, and new features * Write articles for PM blog * Review data sheets, white papers, and technical articles * Create and maintain internal Wiki and workspaces * Create training material and provide internal trainings for support engineers

Write Sunopsis documentation and online help, localization of UI (English, French, German, Spanish), create and provide trainings for support and engineers

For Peugeot customer service Germany, Switzerland, and Austria: Manage inbound and outbound campaign statistics, data cleansing of customer lists, translation of communication scripts

For Peugeot Germany, handle incoming or outgoing customer calls and emails including customer complaints, support issues, and general information issues.

Business and development consultancy for Hanover region Write project specifications and meeting minutes, assist during workshops, translations into English, German, and Czech.

Demonstrate and explain new Alcatel mobile phones and translate during business meetings at CeBIT (March 2002, 2003, and 2004)

Spanish teacher

Multilingual Information Retrieval, Intercultural Communication, Applied Linguistics, Media, IT, Technical Writing

Français, Allemand, Anglais, Espagnol

German, French, English, Spanish, Czech